Operation Support & Customer Experience Coordinator - Full Time
About Us
We are a pioneering jewelry-tech company based in Los Angeles and one of the first brands in the industry to specialize in memorial jewelry. We are passionate about creating meaningful, high-quality products and providing exceptional service to clients during some of life's most emotional moments.
As we continue to grow, we are seeking a versatile, customer-focused team member to join our headquarters. This role is ideal for someone who enjoys balancing logistics, operations, and client interaction in a dynamic and purpose-driven environment.
The Role
This position is primarily focused on logistics and operational support, while also requiring the ability to assist and communicate with customers when needed. We are especially interested in candidates who are eager to grow alongside the company and contribute to future expansion opportunities.
Key Responsibilities
Logistics & Operations (Primary Focus)
- Coordinate daily order processing, shipping, and delivery logistics
- Receive, package, label, and ship products
- Prepare shipping labels and manage courier communications
- Conduct quality control checks to maintain premium brand standards
- Maintain accurate inventory, order, and shipment records
- Organize inventory and support general operational efficiency
Customer Experience & Sales Support
- Answer and manage customer phone calls, emails, and messages
- Schedule and attend online or in-person customer meetings
- Assist customers via Zoom, phone, email, and in-person consultations
- Provide thoughtful, personalized support throughout the customer journey
- Build trust through professional communication and timely follow-up
- Support occasional product viewings, fittings, and client meetings
General Support
- Assist with product presentation and sample organization
- Maintain showroom and laboratory workspaces
- Support marketing campaigns, product launches, and other business initiatives
- Contribute to ad hoc operational projects as needed
Qualifications
Required
- Associate degree or higher
- Valid driver's license
- Ability to work on-site in Valencia/Santa Clarita, California
- Strong organizational skills and attention to detail
- Professional English communication skills
- Comfortable working with Gmail, Google Sheets, CRM systems, and other digital tools
- Ability to multitask and adapt in a fast-paced environment
Preferred
- Spanish language proficiency
- Experience in logistics, operations, retail, customer service, or related fields
- Experience in the jewelry industry
Bonus Skills (Nice to Have)
We welcome candidates with additional skills that may support future growth initiatives, including:
- Engineering or chemistry background
- Video production or on-site shooting coordination experience
- Jewelry design
- Graphic design
- Content creation
You'll Be a Great Fit If You
- Enjoy both behind-the-scenes operational work and customer interaction
- Are proactive, reliable, and solution-oriented
- Take pride in delivering high-quality work and exceptional customer experiences
- Are interested in growing with a fast-evolving company
Compensation & Benefits
- Full-time position
- Flexible schedule
- Competitive compensation based on experience
Work Location
28516 Constellation Road
Valencia, CA 91355
This is an in-person position.
Application Questions
Please include responses to the following questions with your application:
- What is your expected hourly rate or salary range?
- What is your earliest available start date?
- Are you available for occasional phone calls or Zoom meetings outside normal business hours (e.g., evenings or weekends) to accommodate colleagues or clients in different time zones?
- Are you comfortable performing the following customer service responsibilities?
- Answering phone calls
- Sending and responding to emails
- Scheduling and attending online or in-person customer meetings
- Are you comfortable performing the following logistics-related tasks?
- Receiving and shipping packages
- Preparing shipping labels
- Organizing inventory
- Do you have any experience or background in the jewelry industry?
- Are you able to commute to our office at 28516 Constellation Road, Valencia, CA 91355? If yes, approximately how long is your commute?
- Do you have a valid driver's license?
- Are you legally authorized to work in the United States?
Equal Opportunity Employer
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic.
