Job experience

• October 2010 - present
  Hospital Lab Technician
  UCLA
  

  Los Angeles, CA, USA

  - based on pre or post-transplant clinical pathway and/or patient medical history, accessioning and ordering laboratory tests (via Epic, used Meditech prior to conversion)
  - processing specimens for HLA typing, transplant recipient/donor compatibility, antibody, and non-HLA rejection testing
  - results reporting for tests performed for UCLA and external hospitals/laboratories
  - patient database maintenance for proprietary lab program used for testing (HistoTrac)
  - testing kit mailings to patients, hospitals and laboratories
  - telephone and e-mail client support

• August 2005 - May 2007
  Electronic Funds Transfer Representative
  State Employees Credit Union
  

  Linthicum, MD, USA

  - international and domestic wire transfer processing
  - Direct Debit/Deposit processing
  - payroll processing for Maryland state agencies and public school system
  - ATM and VISA Debit Card application processing and maintenance

• August 2004 - July 2005
  Loan Coordinator
  First Horizon Home Loans
  

  Bethesda, MD, USA

  - screen loan applicants to determine loan type eligibility
  - prepare all required documentation for loan applications
  - liaison between underwriters, loan officer and clients
  - client database file maintenance
  

• March 1997 - July 2004
  Electronic Funds Transfer Representative
  Sandy Spring national Bank
  

  Olney, MD, USA

  - Internet banking setup, maintenance, and first-tier customer support
  - research and resolution of unauthorized/fraudulent EFT transaction claims
  - online transfer, payroll, and wire transfer processing
  - daily reconciliation of ATM and VISA Debit Card general ledgers
  - ATM and VISA Debit Card application processing, card maintenance
  - American Express Travelers Cheques inventory maintenance and audit

• August 1992 - February 1997
  Teller Supervisor
  Citizens Bank of Maryland
  

  Rockville, MD, USA

  - oversee daily branch operations, vault, and cash supply
  - enforcement of audit, security and compliance guidelines
  - teller shift scheduling
  - transaction processing teller training

Education

• ABA American Institute of Banking
  

  1997 - 2006

  Certificate programs completed in: Customer Service, Retail and Commercial Banking, Deposit Compliance, Electronic Banking (Federal Regulation E), Fraud Prevention
• University of the Philippines - Collge of Human Kinetics
  Associate
  

  1986 - 1989