Background

I am a leadership professional with experience in recruiting, hiring and training in a fortune 100 company. I have managed a large team and have been effective in helping hundreds of employees build a successful career of their own through training and mentoring them to realize their full potential. I worked as a cross functional leader with excellent analytical skills and project management skills. I am a thought leader with emphasis on identifying problems and working with continuous improvement strategies. Specialties: Expertise in Leadership Development, Coaching, Training, PowerPoint presentations, Organizational Development, Facilitation, Team Management, Project Management, Analysis, Root Cause Problem Solving

Job experience

• 2018 -
  Claims Service Leader/Liability Consultant, Onboard Trainer
  Allstate
  

  Woodland Hills, CA, USA

  Work closely with new hires in onboard training. Provide daily feedback, coaching, webinars and training aids to improve quality and skill development.
  • Created tools and numerous training aids used in onboarding and quality improvement for all of California. Developed and presented daily webinars and PowerPoint presentations focused on improvement of knowledge and quality to over 300 employees.
  • Used Continuous Improvement strategies and Root Cause Problem Solving to identify opportunities and motivate adjusters through daily huddles and feedback to improve customer service results from 76% to 92% and quality results from 82% to 96%. Identified compliance opportunities and through leadership focus ensured office compliance at 93%.
  • Designed and implemented standard process for onboard training which was then used by corporate in their countrywide onboard manuals. Provided training and strategies to assist with adoption of new technologies
  

• 2011 - present
  Claims Service Leader/Hiring Manager
  Allstate
  

  Woodland Hills, CA, USA

  Cross functional leader; managed recruiting, interviewing, hiring, onboarding, and training of claims professionals. Served as office HR support and strategic business partner.
  • Worked to fill staffing models in full cycle recruitment. Used emotional intelligence to identify and select world-class talent. Fine-tuned strategies for talent attraction and development. Worked with various recruiting methods to include web technology, employee referrals, career fairs, on-campus recruiting, networking, and advertisement.
  • Identified opportunities for training & development and assisted employees with building a career path. Helped direct the office in growth strategies and HR guidance.
  • Performed weekly and monthly communication meetings designed to educate, unify and inspire an office of 100 employees to achieve yearly goals. Provided coaching and feedback on employee and organizational issues. Identified trends for skill gaps.
  • Worked with leadership to ensure HR policies, practices and procedures were interpreted properly and followed. Familiar with HR employee investigations, working closely with legal partners. Worked with compensation planning and performance feedback.
  • Keen ability to identify, assess and propose opportunities for process improvement. Worked with both employee and corporate to encourage a positive work environment while driving business initiatives. Created rewards and recognition programs to foster improvement.
  

Education

• Weber State University
  Bachelor of Arts (B.A.), Technical Sales and Service, minor in Business
  

  - present