Background

I can work under tight deadlines and maintain effective follow-up to projects and communication. I can communicate effectively at all levels, maintain confidentiality, be detail oriented and participate in the decision-making process. My experience to manage customer’s expectations include call centers, account management, sales and marketing, administration, scheduling and fielding appointments, composing and editing correspondence, reports and presentations, problem solving and managing personnel and designated territories. I have experience and proficiency using multiple software applications such as Microsoft Office (Word, PowerPoint, Excel, Outlook, Access), ISM-CA, WGS, Oracle, DOS, SalesForce, Slack, company propriety databases and software and I am a quick study in any new applications. I am also an US Army veteran and would be an asset to your business.

Job experience

• June 2016 - August 2019
  Team Lead, Call Center Client Services
  Hixme Insurance Solutions
  

  Agoura Hills, CA, USA

  • Provide employer benefit plan options and solutions during open enrollments and qualifying events.
  • Present the choice to choose appropriate coverage that potentially saves the employee money and their company premium dollars, administrative costs, and staff time.
  • Service small to midsize companies with employees ranging from 150 to 2000 for the health, dental, vision and additional benefit packages.
  • Educate and answer benefit and enrollment inquiries for clients/employees from fast food and chain restaurants, hotels and entertainment studio and technology companies.
  • Worked with medical, dental, vision benefit carriers such as Blue Shield, Anthem, Oscar, HealthNet, Kaiser, Blue Cross Blue Shield/ multiple states, HSA to verify application status, billing and ID cards.
  • Train and supervise call center customer service representatives.
  

• August 2013 - February 2016
  Health Plan Advisor, Individual Retention & Data Specialist, Business Intelligence (Contract Positions)
  Anthem
  

  Woodland Hills

  • Contract assignment for Anthem Individual Retention Call Center for the 2016, 2015 and 2014 Affordable Care Act implementation and consecutive re-enrollment. Presented solutions and educate members on their individual health plans for California, Virginia, Colorado, Nevada and Georgia. Assigned as needed to Broker Services and special projects.
  • Utilized ISM-CA, WGS, Oracle, DOS and Microsoft Office software to provide solutions to members.
  • Input and analyze Anthem and competitive company’s Department of Insurance filings for 2016 Affordable Care Act plans.
  

• June 2011 - July 2013
  Assistant/Agent
  Transamerica Financial Advisors
  

  Encino CA

  • Perform administrative duties, scheduling and confirming appointments, answering phones, greeting clients and coordinated and developed special projects as assigned.

• March 2010 - October 2010
  Affiliate Relations Manager, Affiliate Operations (Contract Position)
  Avail-TVN
  

  Sherman Oaks CA

  • Contract assignment for Avail TVN to maintain accounts and support operations while manger was on maternity leave.
  • Performed ARI /Adonnis affiliate trainings, menu mapping, changes and added VOD content packages. Coordinated with Network Operations and affiliate on metadata issues, connection failures, re-delivery requests and catcher/docking station issues. Assisted sales launching new head ends/sales related queries.
  

• February 2000 - February 2010
  Director, Affiliate Sales and Marketing
  Hallmark Channels/Crown Media
  

  Studio City CA

  • Territories included accounts in all 50 states including Comcast Cable, Cox Communications and Time Warner Cable systems and aggregators, analyzed new business opportunities and developed relationships to gain channel distribution.
  • Instrumental in Hallmark Channels Top 5 customer service ranking in 2009 and 2008 Independent News Survey
  • Consistently over achieved promotion sell-in goals ranging up to 128% of quota for the year-round promotional campaigns.
  • Analyzed new business opportunities and developed relationships to gain Hallmark Channel distribution with the airline and hospitality industries
  • Completed and negotiated contracts for seven aggregators.
  • Assisted regional vice president and corporate marketing to implement DIRECTV's marketing plan.
  • Developed an internal sales database and reports for affiliate sales and marketing.
  

Education

• Keller Graduate School of Management
  MBA & MHRM
  

  2010 - 2012

  Masters in Human Resource Management and Business Adminstration

• Life/Health License
  Department of Insurance
  0H43956
  

  June 2011 - June 2020