Background

Strong leadership skills developed over 20 years of building high-performance teams. Extensive knowledge and success examining and re-engineering HR operations and procedures. Highly adept at aligning the goals and objectives of HR to those of the organization. Proven track record of successful talent management, resulting in reduced turnover and improved employee morale. Flexible, proactive and creative problem solver.

Job experience

• January 2017 - present
  President/COO
  Icon Blue, Inc.
  

  Los Angeles, CA, USA

  Developed and supervised the implementation of strategies and initiatives to achieve company goals. Hands on HR & benefit administration, recruitment, training, performance management, and payroll oversight. Executed programs, policies and practices to enhance employee engagement and ensure legal compliance. Directed daily operations in HR, sales, marketing, and accounting. Major accounts included Honda, Macy’s, Bloomingdale’s, Hilton Hotels, Live Nation, In-N-Out, Universal Studios Hollywood.
  • Built a diverse and collaborative team of highly engaged staff members who performed at a 99% accuracy level and who consistently received positive written feedback from clients.
  • Annual cost-benefit analysis of benefit package to attract and retain talent.
  • Doubled sales revenue to $4M by building a high-performance division focused on new accounts.
  • Voted “Best Boss” 2017 by Counselors Magazine based on employee feedback.
  • Voted “Best Places to Work” 2017 by Counselors Magazine due to team building focus.
  • Voted “Greatest Companies to Work For” 2017 by PPB Magazine due to improved work culture.

• January 2012 - December 2016
  Vice President/COO
  Icon Blue, Inc.
  

  Los Angeles, CA, USA

  Re-engineered work processes and marketing strategy & established strategic goals and objectives.
  • Created job descriptions and developed job specific scorecards to align daily activity to corporate goals, leading to a cohesive, efficient and accountable team.
  • Voted Best Places to Work 2015 and 2016 by Counselors Magazine based on employee feedback.
  • Launched community involvement initiative in support of The Salvation Army, The Midnight Mission, and The Children’s Institute, resulting in over 100 Christmas gifts collected annually and 100+ volunteer hours.
  • Implemented industry specific accounting and order processing software to increase efficiency and improve reporting capability.
  • Improved sales and marketing development for increased sales revenue by 23% in the first year.
  • Created balanced scorecard to manage strategy implementation and impact toward goals.

• November 2010 - December 2011
  HR Consultant
  Icon Blue, Inc.
  

  Los Angeles, CA, USA
• August 2009 - October 2010
  Director, Human Resources
  Diversified Transportation, Ltd.
  

  Fort McMurray, AB

  Successfully led a cohesive team in re-branding the HR Dept., which resulted in a promotion from Sr. HR Manager. 4 direct reports and 16 indirect reports. Applied 3 collective bargaining agreements in daily support of department managers. Facilitated and presented diversity training. Active in Enterprise Resource Planning Team, headed by Deloitte and Touché. Budgetary responsibilities ~ $5M.
  • Led a 25% increase in staff after detailed analysis and subsequent changes to recruiting process.
  • Achieved a 95% reduction in wrongful termination claims through manager training and union collaboration.
  • Met KPI of a 40% reduction in turnover by improving communication between management and employees, working closely with department leaders, and improving union relations.
  • Active collaboration with department leaders to facilitate change management.
  • Created tracking and monthly reporting of grievances to management and union for more efficient and timely resolution.
  • Developed diversity and inclusion initiative, including management training.
  • Formed a professional development agenda for management team to promote continuous improvement and competency, and to support succession planning.

Education

• UC Berkeley
  English
  

  - present

• SHRM-SCP
  Society of Human Resource Mgmt
  

  - present

  Senior Certified Professional in Human Resources
• SPHR-CA
  HRCI
  

  - present

  Certified Senior Professional in HR & specifically to CA laws.