Background

I’d like to introduce myself, my name is Maria Stibelman, I am currently looking for a solid Office Management/Customer Relations Management/Medical Management position. I am looking for a solid company where I can devote the last 10 years of my career. I seasoned professional. Hard working, loyal and dedicated. I have a very diverse background with a strong background in Customer/Client Relationship and Office Management. Experience in several different industries: Medical, Mental Health, Dental, Entertainment, I've managed teams from 2 to 20. Please feel free to contact me. Maria Stibelman [email protected] 661-478-0769

Job experience

• -
  Operations Manager Pediatric Dentistry/ Hospital O.R. Nurse
  Edmund G Monak, Jr. D.D.S.
  

  Glendale, CA, USA

  Responsible for all operations administration side of the office as well as hospital nurse assistant for all hospital procedures.
  Ensures office running smoothly
  Working with special needs children
  

• January 2019 - present
  Registration/ Patient Services Manager
  Z & S Management Corp
  

  Van Nuys, CA

  Committed to providing families a lifelong partnership for those touched by autism and other conditions that interfere with daily living.
  Leadership in managing of daily operations and support of the work environment in compliance with the standards of the organization. Support and coach team, training/performance appraisals, quality reviews/analysis.
  Job functions;
  Customer service/ continuous improvement
  Revenue cycle management
  Department development
  Works collaboratively with RCM Department and respective directors.
  Proactive leadership style to model and promote a culture of trust and communication.
  

• May 2012 - January 2019
  Operations Manager /Patient Liaison
  Psychology Center
  

  Agoura Hills

  Responsible for all operations administration side of the office. Ensures office running smoothly.
  • Supervision of patient scheduling for eight doctors
  • Registration, financial counseling
  • Hiring, firing and training staff
  • Billing and collections, data entry and processing, cash posting
  • Promoting excellent customer service
  • Develop, implement and maintain office policies and procedures
  • Maintain medical and financial records.
  • Liaison to address patient complaints and concerns.
  • Oversee billing, coding and collections. Deposits
  • Pay medical office bills. Arrange for emergency maintenance visits for building.
  • Order medical and office supplies.
  • Submit billing statements to patients.
  • Develop and implement office policies and procedures.
  

• May 1997 - May 2012
  Membership Sales & Special Events Manager
  National Flute Association
  

  Santa Clarita, CA, USA

  • Onsite Events Coordinator
  • Management of logistics and onsite registration for nationwide annual conventions
  • Coordinating specifics for vendor booths, placement of vendor audio/visual and musical equipment; including onsite pre-production visits.
  • Customer-focused, resourceful problem solver, persuasive communicator
  • Daily Analytical / Membership processing both Domestic/International
  • Effective Trainer/On-site Representative for conventions
  • Administration of Domestic and Foreign University Library subscriptions
  • Experienced Data processing, Comprehensive knowledge of Mailings
  • Publications and Web site updates
  • Creating merchandise sales projections.
  • Assistant to Convention Director
  • Financial closeout; handling cash, checks, and credit card kiosks.
  • Manage banking, inventory/reporting of daily attendance and ticket sales.
  • Supervision, scheduling, training onsite convention registrars and volunteers.
  • Post-convention follow-up; updating database post convention
  • Project Membership Manager
  • Participate in Board of Directors/Executive Committee meetings and staff training.
  • Record keeping, budget tracking, and general office duties.
  

• - 1997
  Co-Owner Manager
  NUMBSKUL APPAREL MANUFACTURING
  

  Owner / operator, of all production in sporting apparel, such as, basketball, hockey, and motor cross jerseys. Responsible, with reviewing production designs and ordering of all fabrics and textiles. Nationwide customer base oversees all shipping/packing of jerseys. Performing all related administrative tasks, billing, payroll, and budget management.

Education

• UCLA Extension
  Registration/Certification Dental Nurse
  

  - present

  Hospital Operating Nurse for Pediatric Dentristry
• Glendale College
  Associates Degree
  

  - present

  Business Administrative Management