Background

Experience with multiple cultures, populations worldwide Succinct scheduling and planning coordination Strong knowledge of itineraries, global travel, immigration requirements, and logistics for most regions Proficient in MS Suite, Lotus Notes, MAPS, POLAR and various proprietary scheduling tools

Job experience

• December 2010 - June 2020
  PLANNER I – SHIPBOARD PLANNING / FLEET HUMAN RESOURCES
  PRINCESS CRUISES
  

  Santa Clarita, CA, USA

  Responsibilities:
  • Forecasted, created and maintained rotation plans for 3000+ crew members, fleet-wide
  • Efficiently and quickly managed both forecasted and last-minute crew replacements, to maintain full complement
  • Coordinated all cabin accommodations for supernumerary and companion crew assignments
  • Ensured details for all crew movement were captured correctly, safeguarding correct pay to crew

• October 2010 - December 2010
  FLEET PERSONNEL ADMINISTRATOR / MANNING ADMINISTRATION
  PRINCESS CRUISES
  

  Santa Clarita, CA, USA

  Responsibilities:
  • Prepared daily reports to support and track crew travel globally
  • Developed KRA Role Descriptions for essential Shipboard roles
  • Partnered with Operations to recruit and hire Medical crew

• October 2009 - October 2010
  RESERVATIONS SUPPORT AGENT / CALL CENTER RESERVATIONS
  PRINCESS CRUISES
  

  Santa Clarita, CA, USA

  Responsibilities:
  • Provided excellent customer service to passengers and travel agents alike, in a high-volume inbound call center
  • Handled all aspects of the reservation process, including accommodations, flights, transfers and tours
  • Ensured passenger readiness for travel by providing details for immigration and destination considerations
  • Maintained accurate passenger data to ensure thorough manifest details, charges, credits and accommodations

• December 2007 - October 2009
  TECHNICAL SECRETARY III / FLEET TECHNICAL
  PRINCESS CRUISES
  

  Santa Clarita, CA, USA

  Responsibilities:
  • Provided logistic and travel support to Superintendents, contractors, surveyors and vendors
  • Maintained confidential travel and security files
  • Liaised with Port Agents globally, to ensure proper immigration documents were secured prior to travel
  • Managed invoicing and expense reporting for team

• August 2005 - October 2007
  RESEARCH & DEVELOPMENT COORDINATOR
  RPMC, INC.
  

  Calabasas, CA, USA

  Responsibilities:
  • Supported senior management in the creation and execution of all travel research, budgets and proposals.
  • Maintained all research tools, lists, grids and databases
  • Reviewed contracts and agreements
  • Created comprehensive travel itineraries
  • Maintained program budget
  • Partnered with Sales and New Business Development departments and provided proposal and presentation
  support

• June 2000 - August 2005
  EXECUTIVE ASSISTANT – OFFICE MANAGER
  CREATIVE TRAVEL PLANNERS
  

  WOODLAND HILLS, CA,, USA

  Responsibilities:
  • Organized office operations and procedures; maintained participant database
  • Responsible for client billing and collection
  • Utilized graphic design skills to create program booklets, trip timelines, personalized luggage tags, name badges
  and gift notes

Education

• CALIFORNIA STATE UNIVERSITY, FRESNO
  BACHELOR OF SCIENCE
  

  1986 - 1991

  Field of Study: Commercial Recreation Administration & Leisure Studies
  • Member - CSU, Fresno Alumni Association
  • Dean’s List Recipient
  • Sorority Member - Phi Mu