Background

I chose to study psychology, earning both my Associate and Bachelor degrees. My underlying goal has always been to help people, as cliché as that sounds.

Job experience

• January 2011 - January 2020
  Order Processing Specialist
  LA Police Gear
  

  Valencia, CA, USA

  Served on the frontline of Customer Service.
  Reviewed all new orders to ensure that policies were being upheld, while further investigated high risk orders that showed potential signs of fraudulence.
  Processed payment via various POS portals and generated pick lists for warehouse employees.
  Maintained exemplary customer records and contact logs.
  Worked closely with management to analyze the effectiveness of the department and made recommendations for improvement.
  Served as backup for training new hires as well as assisted with continuous education trainings.
  Created and maintained SDS Manuals in addition to the Customer Service handbook, manual and training database.
  

• May 2009 - June 2010
  Chiropractic Assistant
  Back to Health Chiropractic
  

  Santa Clarita, CA, USA

  Served as the face of the business for all patient interactions and continuous training seminars.
  Scheduled patient appointments, communicated with attorneys, handled over-the-window collections, as well as set up/maintained Electronic Fund Transfers (EFT) for patient monthly care packages.
  Performed intake evaluations, various forms of physical therapies, administered and processed X-Rays.
  Verified insurance policies to determine patient eligibility and maintained patient records.
  Managed weekly, monthly and quarterly mailers, both online and in print, while updating corresponding data logs.
  Maintained loyal patient relations and correspondence to enhance return business.
  Attended continuous training seminars and was responsible for updating procedures, documents and forms using Microsoft Word and Excel.
  

Education

• California State University, Northridge
  Bachelor's
  

  2006 - 2008

  Received a Bachelor's degree in Psychology, graduating with honors as part of the National Honor Society.
• College of the Canyons
  Associates
  

  2003 - 2006

  Received an Associate's degree in Transfer Studies (there is no lower level degree in psychology offered through this program)