Background

A Financial Professional well versed in Investment Banking, Retail Banking, Real Estate, and Financial Technology (FinTech). Career began at Raymond James Financial; graduated from Raymond James University as an Associate. Joined Smith Barney Asset Management, promoted to Assistant Vice President, National Mutual Funds Wholesaler (Registered Representative) within one year with the responsibility of launching a successful “Women and Investing” campaign. Educated and helped many families, individuals, and small businesses achieve financial goals, retain, protect, and grow their assets. A vibrant solutions driver with a commitment to company philosophy while delivering an exceptional customer experience. On a personal note, I love reading a good novel, organizing and participating in activities with our future leaders (youth), spending time with family, and taking day trips to enjoy a good dish and delectable pastries.

Job experience

• October 2016 - present
  Service Delivery Manager
  Broadridge Financial Solutions
  

  Newark, NJ, USA

  •Manage an assigned portfolio of major client relationships by providing daily support to resolve complex issues within Capital Markets, Global Technology and Operations.
  •Collaborate with various internal business lines to identify, develop, and deliver business solutions to meet each client’s unique business needs.
  •Client lead on special projects, new enhancements, and ad hoc request.
  •Consistently recognized as a Broadridge ACE associate, being one of integrity, competence, commitment, always involved in the team, interested in how the team operates, and deliver results.
  

• April 2014 - October 2016
  Business Advisor
  New Jersey Economic Development Authority
  

  Trenton, NJ, USA

  •Coordinated business attraction, retention, and expansion efforts to sustain companies and jobs they provide within the State of New Jersey.
  •Reviewed and made recommendations on business proposals highlighting strengths and helping C-level executives make a business case for relocating or retaining operations in New Jersey.
  

• December 2009 - April 2014
  Senior Capital Improvement Project Manager
  Orwell Real Estate Management
  

  New York, NY, USA

  •Oversaw several multimillion-dollar landmark capital improvement projects, negotiated contracts, reduced construction cost, yielded corporate savings without risking project quality.
  •Amplified net operating revenues at 100% growth, highest revenue booked in 18 years.
  

• December 2007 - November 2009
  Assistant Vice President, Branch Manager II
  Bank of America
  

  Union, NJ, USA

  •Charted an underperforming banking center to success, revitalized and coached team members for best performance; improved customer experience up 10.8% within first 32 days and banking center received first 100% operational audit rating in three years.
  

• April 2004 - November 2007
  Assistant Vice President, Branch Manager III
  Sovereign Bank
  

  New York, NY, USA

  •As Branch Manager and Registered Representative, consistently recognized as the number one branch in the region out of fifteen for overall top sales performance, consumer deposits, and top branch operations.
  •On boarded and grew new to bank consumer deposit of $1.1MM to $3.125MM in 33 days.
  

• October 2002 - April 2004
  Assistant Vice President, Small Business Relationship Manager
  JPMorgan Chase Bank
  

  New York, NY, USA

  •Trusted advisor for a portfolio of 300+ businesses, identified opportunities, created, and executed key action plans to maintain and deepen banking relationships.
  •Increased portfolio growth by 12.8% during first six months; utilized effective communication and needs-based selling skills; built a robust pipeline of business prospects.
  

Education

• Johnson C. Smith University
  Bachelor of Science
  

  1981 - 1985

  Marketing Major