Background

I am interested in securing a position in the Accounts Receivable / Credit and Collections field. I am a well-educated and experienced individual, who is motivated and energetic. I feel that I can contribute my prior experience and knowledge, as well as grow with the right company. Possess over 20 years of Accounts Receivable and Credit/Collections experience. Excellent deduction/chargeback/collections and account reconciliation experience. Work well in a team setting or on my own with minimal supervision. Exceptional internal and external customer service skills. Experienced with large Manufacturing, Distributors, Retailers, Service and Maintenance Companies. Strongly maintain high percentage of current accounts. Extremely well organized and efficient. Bilingual (Spanish) and Self motivated.

Job experience

• November 2020 - March 2021
  Billing Clerk (Temp)
  Jet Edge International
  

  Van Nuys, CA

  • Collect Supporting materials, Signed Quotes and Flight Logs from Operations.
  • Prepare Final invoice for respecting customer account and send copies via email.
  • Answering telephones and redirecting calls to concerned people
  • Check and verified data input in the accounting system
  • Update accounting records with Balance owed.
  • Identified and rectified price levied on the bill referring to price list

• December 2019 - July 2020
  AR Department Specialist
  ACCO Engineered Systems
  

  Pasadena, CA

  • Monitor regularly exposure and aging on Business to Business Company accounts, and determine action to be taken on the delinquent ones. 
  • Heavy customer contact for Collections on Past Due invoices. 
  • Work closely with Sales and Order entry department to resolve disputes. 
  • Responsible for maintaining the customer Master file and credit records organized. 
  • Reconcile accounts to investigate payments, discrepancies, refunds or credit memos due. 
  • Manage Certificate of Insurance "COI" inbox. Provide COI copies or request New COI. 
  • Monitor Credit Card payment inbox. Process Credit Card payments or refund request. 
  • Support Cash Applicator with Daily posting payments, Checks, ACH and Lock box. 
  • Assist other Collectors in the Department with Collection Calls and emails.

• May 2014 - March 2019
  Sr. Credit Analyst
  Anthony International
  

  Sylmar, CA

  • Bilingual in English and Spanish. Responsible for collecting on past due accounts, and resolving payment discrepancies on all Latin Accounts and assigned North America and Canadian accounts.
  • Releasing daily order from credit queue after reviewing account status, contacting customer/Sales department when credit problems arise.
  • Responsible for maintaining the customer Master file and credit records in an organized manner. Set up new customers and investigate their credit references. Provide credit rating information exchange to other creditors among written request.
  • Provide customers with invoice copies, PODs, freight bills, Credit Card receipts.
  • Reconcile accounts to investigate disputed items for discrepancies, refunds or credit memos due.
  • Handle all New Hire training and special projects assigned by the site Controller and Assistant Controller.

• February 2014 - May 2014
  AR Specialist (Temp to Hire)
  Caesarstone Quartz
  

  Van Nuys, CA

  • Daily Cash deposit posting of checks, wire transfers, ACH and Credit Card charges.
  • Monitor and maintain customer Net 30 day term accounts current.
  • Reconcile customer accounts and Credit or Deny dispute chargebacks.
  • Open customer accounts by requesting Credit Application and reviewing Credit History.
  • Work closely with Sales and Order entry department to release customer orders on time.
  • Create invoices to Bill customers on daily orders shipped.
  • Maintain customer accounts current with State Tax Certificates.

• November 2013 - January 2014
  Credit Representative (Temp)
  Regency Lighting
  

  Chatsworth, CA

  • Monitor regularly exposure and aging on accounts and determine action to be taken on delinquent accounts.
  • Manage receivables on 500+ assigned accounts.
  • Heavy customer contact for collections on Net 30 invoices.
  • Research and resolve customers account status when orders placed and release or hold.
  • Work closely with other departments to resolve customer discrepancies.
  • Assist Cash Applicators on posting payments.
  • Reconciliation of customers account past due invoices, chargebacks and disputes.
  • Maintain assigned accounts at a 90% or above current.
  • Process Credit Card payment transactions when called in by the customers.

• March 2003 - March 2013
  Sr. Credit Analyst
  Universal Music Group Distribution Corp.
  

  Canoga Park, CA

  Sr. Credit Analyst (Promoted) May 2004 – March 2013
  • Extend credit to customers in accordance with established policy and terms on multi-million dollar accounts.
  • Analyze financial information, trade, bank, and credit reports.
  • Close on a monthly basis with 90% or above accounts current.
  • Ascertain security needed to maximize sales potential while protecting accounts receivables and present recommendation to management.
  • Maintain and update credit files, legal and government documents.
  • Visit accounts for collection purposes, reconciliation’s, security negotiations, and financial strength evaluation and to build customer relations.
  • Reconciliation of customers account past due invoices, chargebacks and disputes on a monthly basis.
  Credit and Collections Representative March 2003 – May 2004
  • Monitor regularly exposure and aging on accounts and determine action to be taken on delinquent accounts.
  • Analyze trends of high-risk accounts, negotiating additional security and/or extend payment terms where necessary.
  • Work closely with other departments to resolve customer discrepancies.
  • Evaluate and make independent decisions regarding credit limit increases or decreases, credit holds, and settlement negotiations within assigned authority levels.
  • Maintain customer credit files with updated documents such as Financials, Bank and Trade references.
  

Education

• UCLA Extention Program
  N/A
  

  2004 - 2004

  Understanding Financial Statements
• Los Angeles Mission College
  N/A
  

  1993 - 1993

  Business Administration and Supervision