Background

15+ years working for municipal and provincial governments in administrative, customer service and case management roles.

Job experience

• September 2020 - April 2021
  Casework Supervisor
  Province of Nova Scotia
  

  Halifax, Nova Scotia

  ● Provided leadership and policy direction in a fast-paced, multi-service model.
  ● Implemented innovative staff scheduling module duringCOVID-19 Provincial shut down.
  ● Navigated complicated policy issues with clients and their representatives upon escalation.
  ● De-escalated employee and employee/client conflicts, reviewed case manager decisions and took appropriate action.
  

• June 2016 - April 2021
  Case Manager - Intake
  Province of Nova Scotia
  

  Halifax, NS

  ● Maintained a caseload of 200+ clients in Halifax Regional area, attending to individual and emergency needs and ensuring
  all clients maintained eligibility according to policy.
  ● Daily crisis intervention, advocacy, referrals. Processed monthly income statements, ensuring all outside income was
  correctly processed and applied to monthly client stipends.
  ● Processed all paperwork for complicated policy decisions related to emergency needs and essential medical treatments.

• October 2015 - January 2016
  Case Manager - Static
  Province of Nova Scotia
  

  Halifax, NS

  ● Maintained a caseload of 200+ clients in Halifax Regional area, attending to individual and emergency needs and ensuring all clients maintained eligibility according to policy.
  ● Daily crisis intervention, advocacy, referrals. Processed monthly income statements, ensuring all outside income was correctly processed and applied to monthly client stipends.
  ● Processed all paperwork for complicated policy decisions related to emergency needs and essential medical treatments.
  

• October 2009 - October 2015
  Financial Clerk III
  Province of Nova Scotia
  

  Halifax, NS

  ● Processed payments related to clients and suppliers for program areas in income assistance and employment support.
  ● Analyzed invoices and purchase orders to ensure proper authorization in accordance with policy.
  ● Provided training support to staff related to procedures and computer functions related to financial processes.

• September 2006 - October 2009
  Staff Assistant III
  City of Santa Monica
  

  Santa Monica, CA, USA

  ● File/Database Creation and Management for the City’s Properties. Main point of contact for all city
  correspondence/resident customer services.
  ● Maintained Director’s schedules, drafted and maintained executive correspondence and excel spreadsheet creation.
  ● Released calls for submission for booth leases at Santa Monica Pier. Collected and scored all applicants and presented to the Director for selection.

Education

• California Lutheran University
  Bachelor of Science
  

  2000 - 2005

  B.S. in Psychology