Background

My name is Breanna Reeder, I am an Organizational Development Consultant, formerly a Director of Sales Operations. My director position historically functioned as an instructional development leader, however, it transpired into a clerical position. If given the choice to build a well-oiled machine versus operating it, I would not choose the latter. I thrive from implementing employee development and active learning environments to promote learning. This is harmonious with my passion for creating organizational cultures to empower people at work.

Job experience

• November 2021 - present
  Organizational Developer, Founder/Owner
  Potter’s Clay Consulting
  

  Santa Clarita, CA, USA

  * Network with local organizations and small business owners to transform their current business models into
  highly functioning operations. Potter’s Clay Consulting offers exceptional services at low costs and/or pro bono.
  * Conduct organizational diagnoses to evaluate current operational performances and analyze performance gaps.
  Implement custom business models designed to revolutionize the company through employee development
  programs, active learning training sessions, and/or needed licenses for compliance’s sake.

• July 2020 - November 2021
  Director of Sales Operations
  Employee Retention Benefits, Inc.
  

  Pasadena, CA, USA

  * Directed all public groups ranging from 50 – 2000 lives. Established professional and interpersonal relationships
  to integrate the broker’s 10 carriers (including the Standard, American Fidelity, etc.), its four unions within
  California, and five TPAs. Acted as the intermediary on behalf of the clients between carriers, unions, and TPAs.
  Managed with integrity all escalated customer service claims, cases, and billing issues.
  * Revitalized organizational operations, procedures, and customer service processes as Interim VP of Operations
  after a security breach. Created a master restructuring map, led a 2k client billing audit, partnered with a TPA to
  outsource billing, established an intercessory claims department, recruited necessary personal, and led all training.
  Increased client satisfaction and retention rate to 98% even after the breach and post implementation.

• August 2019 - July 2020
  Field Operations Manager
  Employee Retention Benefits, Inc.
  

  Pasadena, CA, USA

  * Developed a SWOT analysis, needs analysis, worked with SMEs, and partnered with a forensic accountant of
  a TPA to diagnose and transform an organization affected by embezzlement. Assessed leadership and
  workflow proficiency, financial accountability, and performance gaps.
  * Reconstructed internal office and communication systems by implementing new digital platforms (Office
  365, Ease, and Next Agency) to increase staff performances and efficiency.

• February 2019 - May 2019
  Business Management Apprentice
  Hope International University
  

  Fullerton, CA, USA

  * Connected undergraduate business majors with career opportunities through available internships, resources, and
  networks within local organizations, while serving the Chair of Business Management.
  * Collaborated with the Chair and Enlumen Leadership Services to develop an undergraduate coaching program,
  “Foundations of Leadership”, to optimize student performances, skills, and retention.
  

Education

• Azusa Pacific University
  Master of Business Management (Concentration in Org Development and Change)
  

  2017 - 2019
• Biola University
  Bachelor of Arts in Psychology
  

  2013 - 2017

• Accident and Health/Life-Only Agent
  California Department of Insurance
  0N02881
  

  June 2019 - June 2023
• Sexual Harassment Training
  Ervin Cohen & Jessup LLP
  

  December 2021 - December 2022