Background

A resourceful, performance-driven, and adaptable operations manager, with extensive experience in business development, retail operations, policies and procedures, customer service, implementations, reporting, inventory management, warehouse management, and call center operations. Cultivates top-performing and dedicated teams, ensuring highly efficient workflow processes. Creates forward-thinking and strategic initiatives to enhance business growth and opportunities, and achieve goals.

Job experience

• December 2014 - May 2022
  General Manager/Technical Support Center Manager
  Federal Mogul Motorparts
  

  Valley Glen, CA 91405, USA

  Led daily operations of warehouse and technical center.
  Maintained inventory within .005 plus-or-minus variance.
  Visited current and potential customers to keep them informed of services and inventory available at warehouse.
  Oversaw safety guidelines at all TSC locations nationwide.
  

• December 2012 - August 2014
  General Manager
  Factory Motorparts
  

  Van Nuys, CA 91411, USA

  Directed daily operations of location.
  Tracked inventory, managed cycle counts, and oversaw manufacturer returns or recalls.
  Ensured efficient operation of call center functions.
  Maintained location profitability and provided excellent customer service.
  

• November 2007 - November 2012
  Commercial Accounts Manager
  O'Reilly Auto Parts
  

  Led daily operations of wholesale parts department. Increased customer base and pre-determined percentage of sales figures from previous year. Provided excellent customer service and ensured parts were delivered in a timely manner.

Education

• Los Angeles Mission College
  Associates
  

  2016 - 2019

  Associates Degree in Business Administration