Background

I am a highly motivated and performance driven. I have worked in the Customer Service and Inside Sales for over 20 years, most of that being in the OEM field. My goal in any position is to bring my communication, sales and service skills to build a stronger client base. I enjoy learning new processes and then training staff. I believe everyone has a voice and ideas on how to make things easier/better. In saying that, I would have meeting with my staff to allow them to share their ideas. This in turn makes everyone feel that they are part of the solution not the problem.

Job experience

• September 2020 - January 2023
  Fuel Card Manager
  Clean Energy
  

  Newport Beach, CA, USA

  Worked with department leaders to develop longer term card strategies to reduce in house costs, improving corporate effectiveness. Worked with fuel card vendors, Fleetcor, WEX, Comdata, EFS, TCHK, Voyager and other fuel cards providers.

• January 2019 - March 2020
  Dealer Support Manager
  Master Spas
  

  Fort Wayne, IN, USA

  Manager of a team of 5 Dealer Support Specialists. Manage Master Spas Inc dealers orders and inventory for Spas, Swim Spas and Parts. Processed and followed up on order status. Worked with the production and shipping departments to insure the products were on time. Schedule Shipping through trucking companies for lead deliveries. Monitor daily Shipping boards.

• August 2018 - December 2018
  Petroleum Marketers Help Desk
  Fleetcor
  

  Remote, CA

  Performs responsibilities in offering phone assistance to Marketers, Participants, and card holders for CFN, Fleetwide and Pacific Pride fuel cards. Assist callers with technical assistance when fuel cards are not working at fuel stations. Work with participants when setting up new card holders with fuel products and PIN numbers. Skye with our Atlantic Georgia home office when ore assistance is needed.

• November 2010 - August 2018
  Energy Sales Support Specialist
  Ceres Solutions Inc
  

  Wabash, IN

  Performs responsibilities as subject matter expert offering Sales and Marketing experience, enhances operations for co-op supplier of home heating fuels, diesel, and gasoline; efforts accommodate farms, businesses, and residences. Collaborates with Energy Sales Team and departmental managers to achieve company goals. Composes and prepares diverse reports for customers and email utilization with AdVantage and CFN. Overseas establishment of EP24 fuel credit cards for customers and interoffice staff. Spearheads maintenance of Pacific Pride reports and connection to fuel station, functions in administrative role to ensure office operations. Plans and executes energy meetings for customer engagement, issues invitations, venue development and catering requirements for successful events. Provides effective problem resolution as it relates to financial activities, such as invoicing and statements.

• January 2006 - January 2009
  Sr Account Representative
  Iron Mountain Fulfillment Services
  

  Tracy, CA, USA

  Functions in diverse leadership role responsible for administrative efforts for Marketing and Information Fulfillment Services Company. Oversaw development and preparation of forms for office and warehouse site, as well as, procedural work. Offered staff training opportunities as it related to data entry and reporting duties. Collaborated with Managing Director, Account Managers and Operations Managers to ensure productivity. Maintained accurate and detailed procedure manuals and Actuate reports for client accounts, linking them to websites. Served in various roles when necessary to support and assist account representatives. Utilized expertise to participate in special projects for Corporate Operations Group.

• September 2005 - January 2006
  Client Service Specialist
  Reply.com
  

  Walnut Creek, CA, USA

  Delivered quality customer service and hospitality through direct interact with clients. Performed various collateral tasks for online Real Estate company, designed to connect end-users together with industry professionals nationally, accommodated Northwest and Central regions assisting 275-300 clients. Oversaw processing of agents' applications and subsequently schedule welcoming conference call. Efforts involved introduction to initial training program, analyzed demographics to accurately match clients and realtors. Responsibilities included preparation of daily and monthly reports to provide access to account activities.

• February 2000 - May 2005
  Inside Sales Manager
  Fiberstars, Inc
  

  Fremont, CA, USA

  Demonstrated management expertise working within store location and collaborating with outside sales representatives. Performed various administrative tasks, such as, scheduling activities and conducting client follow up communications, efforts focused on sales orders and delivery dates. Functions in liaison role with both national and international clients. Served as company representative through participation in trade sows and related meetings. Oversaw team of 9-12 staff members focused to achieve sales goals for quarterly orders averaging $2.5M, ensured through and detailed processing compliance.

Education

• Huntington North High School
  12th Grade Diploma
  

  1972 - 1975