Background

I I have almost three years of customer service experience. Two of those in retail and one working the front desk of a chiropractic office. I am a hard worker with a variety of skills and very willing to learn.

Job experience

• February 2022 - March 2023
  Patient Care Coordinator
  Turning Point Chiropractic
  

  Ballwin, MO, USA

  Scheduled and rescheduled patient appointments using Genesis software
  Handled incoming and outgoing telephone calls
  Received and responded to patients' messages using SKED and Outlook
  Greeted patients and directed them appropriately
  Prepared patient files for the Chiropractor
  Organized and maintained accuracy of patient information and history
  Assisted with health screenings for prospective patients
  Verified insurance

• October 2021 - December 2021
  Goodwill Retail Associate
  MERS Goodwill
  

  Manchester, MO, USA

  Interact with staff, co-workers, and customers in a professional manner, maintaining the highest level of customer service
  Display merchandise and straighten the sales floor throughout the day
  Sort, price, and ticket donated merchandise for sale
  Operate cash register, secure agency funds and make exchanges and/or returns as needed
  Work with Management Team to meet production and sales goals
  Other duties as assigned

• September 2020 - August 2021
  Member Frontline Cashier
  Sam's Club
  

  Santa Clarita, CA, USA

  Assisted members with purchasing decisions, locating merchandise, resolving member issues and concerns.
  Provided guidance and support to members regarding self-service technology, processing member purchases and assisting members with payments
  Assisted members with transactions utilizing registers or self-checkout
  Maintained Cleanliness and Organization of the Store
  Upheld Company Policies and Procedures

• August 2020 - April 2021
  Administrative Assistant
  Valencia Tutoring Center
  

  Santa Clarita, CA, USA

  Scheduling, Organization, Various Administrative Tasks
  Customer Service via phone and in person
  Coordination, Preparation and Organization of Practice Exams
  Billing utilizing Quickbooks
  Scheduling Tutoring Appointments

• August 2020 - September 2020
  Customer Service Associate
  Wallgreens
  

  Assisted members with purchasing decisions, locating merchandise, resolving member issues and concerns.
  Photo Center Customer Service
  Fed-Ex Coordination between customers and Fed-Ex Employees
  Ensured Compliance with Regulated Products (Tobacco, Alcohol) and state law
  Provided guidance and support to members regarding self-service technology, processing member purchases and assisting members with payments
  Assisted members with transactions utilizing registers
  Maintained Cleanliness and Organization of the Store
  Upheld Company Policies and Procedures

Education

• The Master's University
  Communications
  

  2016 - 2020

  II graduated with a B.A. in Communications emphasis in Communication Studies. I also have a minors in History and Bible.