Background

Business professional with over 15 years of experience in multiple organizations. Communications specialist with certification in motivational interviewing. Many years of administrative, banking, medical manufacturing, supply chain, and aerospace experience. I also have non-profit experience with community-based collaborations, from families to community partners to attorneys and magistrates. I feel my unique background and adaptability would be a great asset to any organization.

Job experience

• October 2021 - May 2023
  Partner Coordinator
  Joint Initiatives for Youth and Families
  

  Colorado Springs, CO, USA

  • Cultivated and maintained strong working relationships with all system professionals and community partners.
  • Worked cooperatively with other agencies and individuals involved with client youth to ensure that they receive comprehensive service delivery as determined in the team meetings.
  • Represented JI at community meetings relating to youth and family services as requested.
  • Delivered programs and services in a manner that is respectful and sensitive to the family's and child’s cultural experience.
  • Utilized trauma-informed best practices with youth and families and interacted with them in a supportive manner.
  • Treated youth and families with respect, dignity, and empathy.
  • Maintained productive and continuous lines of communication, informing and collaborating both internally and externally.
  • Maintained confidentiality and family-related information and data.
  • Ensured that service delivery and operations met both the needs of children and their families by providing safe, trauma-informed, and supportive programs.
  • Supported JI’s Research, Data, and Evaluation Manager with collecting and reporting Pathways program data.

• October 2020 - November 2021
  Administrative Assistant III Sales Support
  Philips
  

  Colorado Springs, CO, USA

  
  • Assisted facilities, clinical specialists, territory managers, regional sales managers, and area vice presidents via email and telephone.
  • Resolved any questions or issues regarding inventory, pricing, invoices, purchase orders, and bill-only PTR.
  • Received product orders, patient orders, and product returns via email and Wavemark.
  • Used SAP and Oracle to process, review, and edit product orders, PTRs, product returns (RGA), inventory, inventory transfers, write-offs, and patients.

• February 2019 - September 2020
  Government Contracts Planner
  Woodward Inc
  

  Santa Clarita, CA, USA

  • Communicated and maintained MRP needs with vendors
  • Adjusted MRP schedule for move-in and move-out dates, per production needs
  • reviewed the forecast of production material needs and schedules.
  • Reviewed top assembly for production material needs
  • Exported, maintained, and sent the Open Orders Report
  • Scheduled conference calls or in-person meetings with suppliers to discuss committed shipments • Worked with shipping and receiving to obtain proper shipping documentation with discrepancies • Escalated and maintained expedite of production needs
  • Received QN tasks from operations and processed RMAs accordingly.
  • Processed material with quality defects for RTV
  • Assisted accounts payable with invoice discrepancies.
  • Created requisitions for expedite, setup, and production fees.
  • Maintained and/or created spot-buy purchase orders for in-house and outside processing.

• October 2017 - January 2019
  Administrative Assistant III - Sales Support
  Boston Scientific
  

  Santa Clarita, CA, USA

  • Assisted facilities, clinical specialists, territory managers, regional business managers, and area vice presidents via email and telephone.
  • Resolved any questions or issues regarding inventory, pricing, invoices, purchase orders, and patient orders.
  • Received product orders, patient orders, and product returns via Salesforce.
  • Used SAP to process, review, and edit product orders, purchase orders, product returns (RGA), inventory, inventory transfers, write-offs, patient orders, and expired or short-dated items.

• October 2012 - August 2017
  Senior Customer Service Representative III
  Merchants Bancard Network
  

  Santa Clarita, CA, USA

  
  • Handled a high volume of inbound and outbound calls.
  • Received and transferred in-house escalated calls to resolve complex issues for retention efforts. • Handled transaction, batch, and deposit reconciliation.
  • Assisted merchants with statement questions and breakdowns, as well as providing rate reviews. • Helped merchants with basic technical support questions and issues.
  • Worked directly with agents and the Agent Relations Department to resolve merchant issues.

Education

• Options for Youth
  High School Diploma
  

  2001 - 2005

  General Studies