Background

Named as one of the 10 Most Influential Black Corporate Leaders to Watch in 2023 by CIO Views Magazine, I have 18 years of senior leadership experience in banking and financial services. I led all Enterprise Operations for the Community Reinvestment Fund, USA which included Asset Management, Credit Underwriting, Customer Engagement, Data Management & Analytics, Loan Origination & Closing, Loan Servicing, Process Governance, Risk & Controls, Technology, and Vendor Relations. I led the Operations Optimization team for Synchrony Bank to include Agile project management methodology, process improvement transformation, robotic process automation, intelligence character recognition implementation, the IRA and Trust front office operations teams, and the bank correspondence and ATM card teams with operations in Charlotte, NC, Merriam, KS, and Manila, Philippines. I was also a retail banking executive with Bank of America, leading 60 financial centers, and with JPMorgan Chase as a District Manager for New Builds in Southern California.

Job experience

• July 2021 - June 2023
  Senior Vice President Operations
  Community Reinvestment Fund, USA
  

  Minneapolis, MN, USA

  Led Enterprise Operations, which included Asset Management, Customer Engagement, Data Management & Analytics, Fund Administration, Learning & Development, Loan Servicing Operations, Process Governance, Risk & Controls, Technology/Automation, Underwriting & Closing, and Vendor Relations. Leadership responsibility for a data architectural and data science team relationship in Chennai, India. Reported to the President.

• October 2018 - July 2021
  Vice President Operations
  Synchrony Bank
  

  Charlotte, NC, USA

  Responsible for leading IRA and Trust call center operations, all bank letters and correspondence, as well as lead optimization initiatives for the Consumer Bank to include robotic process automation, digital transformation, process mapping, and product development. SAFe Agile certified. Operations are in Charlotte, NC, Merriam, KS, Hyderabad, India, and Manila, Philippines. Represent the business for vendor vetting, contract negotiations, and on-boarding. Work with partner execs and stakeholders across business lines to strategically position the Consumer Bank for growth opportunities.

• July 2014 - September 2018
  Vice President/Operations Market Manager
  Bank of America
  

  San Diego, CA, USA

  Managed all aspects of operations and sales for 60 Consumer Retail Banking Centers, to include customer experience, revenue generation, operational excellence, loss mitigation, regulation compliance, physical security, and hiring/staffing. Managed a $2B P&L, and 500 employees.

• August 2005 - July 2014
  1st Vice President/District Manager
  JPMorgan Chase
  

  `Inland Empire, CA

  Responsible for achieving district revenue and service goals by planning and coordinating branch services and operations for all retail branches in my district. Developing and coaching branch managers, managing staff of all personnel within all business lines associated with the retail branches, and working in conjunction with senior level business partners in mortgage, small business banking, and investments.

• July 1988 - July 1992
  Military Intelligence Analyst
  United States Army
  

  Fort Bragg, NC, USA

  Special Operations Command Airborne, 9th Psychological Operations Battalion. Desert Storm Veteran 1991.

Education

• University of Phoenix
  Doctorate of Management in Organizational Leadership
  

  2009 - 2016

  Doctorate (ABD) in Management in Organizational Leadership.
• University of Phoenix
  Master of Business Administration
  

  2004 - 2006

  Master of Business Administration with a concentration in Management. 3.87 GPA.
• Pfeiffer University
  Bachelor Science in Business Administration
  

  2000 - 2001

  Bachelor of Science in Business Administration. Transferred from Belhaven College where I completed my first two years of my Bachelor Program.