· Educated members on Smoking Cessation and Weight Management through 1 on 1 over-the-phone counseling
· Contributed to the Employee Ambassador program as a liaison between the department and upper management to improve company culture and work-life balance
· Provided consistent and accurate documentation compliant with Medicare, DSNP, MMP, Marketplace and Medicaid lines of business
· Conducted a 90 day telephonic counseling program with weekly follow ups
· Utilized motivational interviewing to assess readiness to change, to provide a personalized care plan
· Developed goal specific and personalized interventions to limit hospitalizations from obesity related diseases and preventing member deterioration.
· Delivered culturally competent and health literate health education to help members navigate their healthcare
· Managed 40-50 members concurrently while maintaining an average of 95% NCQQA compliance score
· Familiar with EPIC, Optum Impact Pro, Clinical Care Advance, and other health specific applications
· Liaison between Weight Watchers and Molina
· Conducted health assessments/created customized care plans with SMART goal specific outcomes for members
· Specialized in health education with focus on nutrition, chronic disease, smoking cessation, and weight management
· Evaluated program effectiveness by tracking data for analyzation to measure program effectiveness
January 2012 - August 2013
Customer Service / Dispatcher Helping Hand Brothers Rooter Services
Van Nuys, CA
Education
California State University, Long Beach Bachelor of Science in Health Science: Option in Community Health Education
2013 - 2015
Areas of Focus: Chronic Diseases, Program Evaluation, Program Development, Weight Management, Behavioral Change
