Background

• Inventory and route management professional with over 15 years of experience • Skilled in conflict resolution with a passion for customer service • Thorough record keeper, who has extensive experience adhering to Federal guidelines and protocols • Organizational team player, who is able to adapt to challenges

Job experience

• February 2018 - June 2023
  Driver-Residential
  Waste Management
  

  Saugus, CA

  • Reviewed, scheduled, and planned most efficient routes to navigate
  • Processed client concerns and inquiries, and maintained a high level of customer satisfaction
  • Generated daily Driver Vehicle Inspection Reports (DVIR)
  • Accurately maintained Department of Transportation (D.O.T.) driver logs
  • Coordinated with dispatch to ensure workflow efficiency
  • Followed Department of Transportation (D.O.T.) guidelines, ensuring adherence to safety protocols

• December 2014 - February 2018
  City Carrier Assistant
  United States Post Office
  

  Valencia, CA./Van Nuys, CA

  • Filed and sorted daily deliveries ensuring high level of efficiency
  • Planned routes ensuring efficient work flow and on time delivery
  • Followed proper adherence to Federal protocols, and maintained high level of organization
  • Processed complaints and addressed customer questions and concerns
  • Furnished customers with documentation for information, and change of address requests
  • Engaged with customers in order to provide customer satisfaction and growth

• June 2010 - December 2014
  Route Sales Representative
  Schwan Foods Inc.
  

  Santa Clarita, CA, USA

  • Maintained a portfolio of clients; developed customer service, and marketing strategies
  • Audited daily and weekly account inventories
  • Supervised merchandisers to insure inventory control
  • Processed work orders to replenish stock
  • Inspected refrigerated truck to ensure safe operations
  • Working with a teammate, sold, merchandised, and delivered our way to a Top 20 Sales Award in
  Southern California
  

• October 1999 - April 2009
  Route Sales Representative
  Frito-Lay Inc.
  

  Sylmar, CA.

  Drove and unloaded product merchandise from a 24' box truck and an 18' Grumman step-van. Managed product inventory from receipt at supply warehouse to final delivery. Collected signatures, monies for payment, and completed paperwork with transactions daily.
  Was awarded "Route Salesman of the Year" award. Making sure inventory was full, that fast moving items were there along with extra back stock, adding extra displays to every account possible, building customer rapport, and meeting each accounts needs to ensure sales growth in every account serviced.
  

Education

• College of the Canyons
  Not yet
  

  2014 - 2017

  Courses completed: Intro to Business, Business Law, Social Problems, Intro to College Reading/Writing, U.S. History, and Nutrition