Background

Results-driven and accomplished Retail Store Manager with a proven track record of exceeding sales targets, improving operational efficiency, and enhancing customer satisfaction. Proficient in implementing innovative merchandising strategies to optimize product visibility and drive sales growth. Adept at fostering a positive team culture, managing diverse teams, and cultivating strong relationships with both customers and vendors. Seeking a challenging role where my skills in leadership, sales, and operational excellence can contribute to a company’s success.

Job experience

• 2021 - 2023
  Assistant Store Manager
  The Buckle
  

  Omaha, NE, USA

  Supported manager in all aspects of store’s success, including visual merchandising, recruiting, training and onboarding, sales generation and customer experience.
  • Assisted in recruiting, training, and supervising store staff.
  • Took initiative in identifying opportunities for improvement and efficiency.
  • Provided regular updates to store manager on performance and operational issues.
  • Conducted training sessions for staff on product knowledge, sales techniques, and company policies.
  • Ensured excellent customer service by addressing customer inquiries and concerns.

• 2020 - 2021
  Store Manager
  The Buckle
  

  Omaha, NE, USA

  Managed day-to-day operations for ~$4 million store, recruiting and leading teammates, establishing and meeting sales goals, providing excellent customer experiences, and ensuring store and teammates were in compliance at all times.
  • Recruited, trained, and supervised store staff.
  • Developed and implemented sales strategies to achieve or exceed sales targets.
  • Led visual merchandising efforts, planning and executing attractive displays and ensuring store layout was
  visually appealing and followed brand guidelines.
  • Ensured a high level of customer satisfaction through effective customer service.
  • Oversaw inventory control, including ordering, receiving and managing stock levels, and conducting
  regular audits.
  • Conducted regular training sessions for staff on product knowledge and customer service.
  • Monitored and managed the store budget, including expenses and revenue.

• 2015 - 2020
  Assistant Store Manager
  The Buckle
  

  Omaha, NE, USA

  Supported manager in all aspects of store’s success, including visual merchandising for district, recruiting, training and onboarding, sales generation and customer experience.
  • Assisted in recruiting, training, and supervising store staff.
  • Took initiative in identifying opportunities for improvement and efficiency.
  • Provided regular updates to store manager on performance and operational issues.
  • Conducted training sessions for staff on product knowledge, sales techniques, and company policies.
  • Ensured excellent customer service by addressing customer inquiries and concerns.

• 2011 - 2013
  Store Manager
  The Buckle
  

  Fremont, NE, USA

  Managed day-to-day operations for ~$1 million store (grew sales 30% in first year), recruiting and leading teammates, establishing and meeting sales goals, providing excellent customer experiences, and ensuring store and teammates were in compliance at all times.
  • Recruited, trained, and supervised store staff.
  • Developed and implemented sales strategies to achieve or exceed sales targets.
  • Led visual merchandising efforts, planning and executing attractive displays and ensuring store layout was
  visually appealing and followed brand guidelines.
  • Ensured a high level of customer satisfaction through effective customer service.
  • Oversaw inventory control, including ordering, receiving and managing stock levels, and conducting
  regular audits.
  • Conducted regular training sessions for staff on product knowledge and customer service.
  • Monitored and managed the store budget, including expenses and revenue.

• 2008 - 2011
  Management Trainee
  The Buckle
  

  Omaha, NE, USA

  Developed sales, leadership, and recruiting skills while also training and motivating teammates. Drove sales and developed customer relationships and acted as a visual merchandiser for store.
  • Interacted with customers to understand their needs and resolve any issues.
  • Assisted in monitoring and managing inventory levels to prevent stockouts and overstock situations.
  • Participated in creating visually appealing merchandise displays.
  • Assisted in training and developing new and existing staff members.
  • Assisted in tracking expenses and contributing to budget planning.

Education

• Highland Community College
  Assosciate of Arts
  

  2006 - 2008