Background

As a cybersecurity management-trained leader with a background in law enforcement and customer service, I offer a unique mix of technical expertise and hands-on experience. Proficient in RSA encryption, penetration testing, incident response, and vulnerability scans, I navigate security enhancements in fast-paced, customer-focused environments. With a track record of optimizing processes and boosting production by 20-50%, I excel in managing team projects, ensuring data integrity, and delivering superior customer service. Bilingual in English and Spanish, I drive impactful solutions and foster team success while ensuring compliance with NIST industry standards and regulations such as GDPR, HIPAA, and CCPA.

Job experience

• January 2020 - June 2023
  Library Media Specialist & Tech Support
  InterAmerican Academy
  

  Guayaquil, Ecuador

  • IT support for database registration, software installation, network troubleshooting, and antivirus installation to prevent cyber threats.
  • Administered library systems, book and media procurement, ensuring accurate database cataloging, and increasing resource efficiency by over 100%.
  • Provided library technology support and integrated technology into class lessons, and ensured digital resource security and Kindle management.
  

• November 2014 - June 2019
  Avionics Systems Coordinator
  Rogerson Kratos
  

  Pasadena, CA, USA

  • Managed Visual ERP and Relex Planning databases to optimize avionics repair processes and inventory management, increasing production by 20%.
  • Facilitated customer relationships with avionic and parts vendors via meetings.
  • Oversaw repairs evaluations, parts management, and shipment processing.
  

• March 2012 - July 2014
  Director of Soccer
  Lil' Kickers & Santa Clarita Soccer Center
  

  Santa Clarita, CA, USA

  • Managed Soccer Center operations and training, customer experience, and improving Lil' Kickers registration rate by 52% and Youth Leagues by 40%.
  • Leveraged professional networking to boost visibility and participation, while managing cashier software systems to streamline customer interactions.
  

• October 2008 - December 2011
  Border Patrol Agent
  U.S. Customs and Border Protection
  

  El Centro, CA, USA

  • Utilized advanced IT tools for border enforcement and intelligence gathering, enhancing security and threat detection capabilities.
  • Implemented video surveillance and sensor technology measures for effective border monitoring and security enhancement, supported by extensive training in firearms, surveillance systems, and stealth ops.
  

Education

• Purdue Global University
  Masters in IT, Cybersecurity
  

  2022 - 2024

  Relevant Coursework: Python Computer Programming, Computer Network Defense, Ethical Hacking, Cryptography, Data Protection Encryption, Vulnerability Scans, Firewall Configuration, User Access Control, System Administration, Project Management, Database Design
  Certification: Google IT Support Professional Certificate, uCertify Cybersecurity Certificate, zyBooks Python Certificate.
• California State University, Los Angeles
  Criminal Justice; Sociology
  

  2004 - 2007

• IT Support Professional Certificate
  Google, via Coursera
  

  - present