Michael LaQuay
Experienced Customer Service and Administrative Specialist
First Impression Specialist at Legacy Pasadena
Background
Hello! My name is Michael LaQuay, and I am 23 years old. I grew up in Santa Clarita, graduating from West Ranch High School in 2019. From there, I attended the University of Oregon and graduated in 2023 with a Bachelors of Science in Environmental Studies. My favorite hobby is going on hikes to see new places and landmarks. Few things make me happier than spending time in nature. I also love listening to music, and even writing my own songs. I also enjoy working on computers to design modifications for PC and Nintendo games, and I am learning basic coding skills on the side. I am currently a First Impression Specialist for Legacy Pasadena, a Brazilian Jiu Jitsu gym in Pasadena, California. I am the primary point of contact for all clients, I schedule appointments for them to meet with instructors, and manage the inventory of our retail section. My favorite part of the job is selling memberships, as it involves personally getting to know clients and building authentic relationships to help them meet their needs. My goal is to find a full time opportunity that allows me to build upon my current skillset, and contribute to a company's success. I would also love an opportunity with a built in chance for upwards mobility. My biggest motivating factor to go to work every day is knowing that every contribution I make can make a real impact to help people improve their lives, whether directly or indirectly. I plan to maintain this mindset wherever I find work in the future. Long term, I'm interested in pursuing a role in the accounting field. I have a lot to learn, but I am eager to get my foot in the door and learn basic accounting skills.
Job experience
- October 2023 - presentFirst Impression Specialist
Legacy PasadenaPasadena, CA, USA• Principal point of contact for clients and prospective clients
• Liaison for management
• Managed merchandise inventory
• Recorded enrollment data and prepared analytics reports
• Scheduled customer appointments for instructors
• Communicated with outside vendors to resolve various issues
• Marketing and promotion of memberships
• Designed weekly announcement graphics
• Suggested potential changes and improvements to the store
• Trained new hires
- January 2023 - July 2023Crew Member
Cafe YummmEugene, OR, USA• Provided fast-paced customer satisfaction
• Trained new hires
- January 2022 - May 2022Grassroots Intern
Oregon Student Public Interest Research GroupEugene, OR, USA• Spearheaded “100 for 100% Renewable Energy” Campaign
• Developed local business support of renewable energy
• Organized community events
• Managed recruitment of new team members
• Created, produced and implemented social media campaign
- May 2021 - December 2022Shift Lead
ColdStone CreamerySanta Clarita, CA, USA• Provided fast-paced customer satisfaction
• Trained new hires
• Daily accounting and prepared daily profit reports
(Took a leave from September 2021-June 2022 to focus on college out of state)
- November 2020 - February 2022Student Dining Worker
University of Oregon DiningEugene, OR, USA• Provided fast-paced customer satisfaction
• Maintained a sanitary dining establishment
(Took a leave from May 2021-September 2021 when I was back in California)
Education
- University of Oregon
Bachelors of Science2019 - 2023Graduated in 2023 with a Bachelors of Science in Environmental Studies. - West Ranch High School
High School Diploma2015 - 2019
