Background

Hands-on global executive with deep expertise in multinational, medium-size, and start-up environments in the financial services and technology sectors. Highly effective leader skilled in leading and executing large, complex projects in dynamic operations. Adept at training and inspiring multi-cultural teams that excel in a fast-paced, competitive environment. Led organizational and cultural changes during complex, high-growth situations.

Job experience

• October 2019 - present
  Chief Operating Officer
  Crowe Global
  

  Ventura, CA, USA

  Global Operations: Oversee building and implementing systems, processes, workflows,
  and procedures that resulted in cost efficiencies, time savings, and greater productivity.
  Support and define the company’s strategic growth, development, and operating efficiency.
  Handle daily operations related to leading finance, human resources, administration, legal,
  information technology, cybersecurity, communications, and global event management.
  Provide timely, accurate, and relevant reporting across the Crowe Global network. Serve as
  performance manager for regional executive functions. Efficiently manage all required
  resources, including technology and people, as well as guide organizational structure, new
  team member selection, and infrastructure relationships with external resource providers.
  Developed the Digital Transformation ramework for the network, which led to technology
  upgrades for 200+ companies.

• September 2014 - October 2019
  Global Director of Operations
  Crowe Global
  

  Ventura, CA, USA

  Client Relations: Established sound, cost-effective operational processes to support
  growing network of international firms. Negotiated and worked with clients on resolving
  conflict. Provided ongoing support to firms on adapting global materials to local markets and
  clients. Oversaw legal compliance, documentation, and registration issues. Guided
  Operations Team, including Events and Communications, on how to improve the client
  experience across all touchpoints.
  • IT Management: Respected leader and expert in strategic planning. Restructured and
  modernized IT operations in corporate office. Created redundancy and fail-proof operations
  in all essential systems, servers, and computers. Ensured continuity of computer services
  for all internal users. Managed IT budget.
  • Project Management: Charged with technical leadership and project coordination reporting
  directly to CEO and Board of Directors. Hired outside experts to work with leadership and
  create all necessary documentation, leading to a system that functioned seamlessly 24/7
  around the globe.
  • Cybersecurity: Spearheaded cybersecurity operation through an outsourced solution.
  Planned, developed, implemented, monitored, and executed security strategies to ensure
  employee confidentiality and integrity. Participated in threat and vulnerability evaluation.
  • Website Management: Oversaw global website, from server functinality to UX/UI and
  development, as well as the global intranet, its database, servers, functionality, and user
  experience.
  • Domain Management: Managed more than 550 domain accounts for internal network use
  and external use by member firms. Bought and registered domains in over 130 countries.
  • Training: Leveraged on-site and virtual training to teach company professionals about
  Brand, Change Management, and Digital Transformation Project strategy and
  implementation.

• October 2009 - October 2014
  Global Brand Compliance / Web Officer
  Crowe Horwath International
  

  Ventura, CA, USA

  • Website Management: Oversaw global website, from server functinality to UX/UI and
  development, as well as the global intranet, its database, servers, functionality, and user
  experience.
  • Domain Management: Managed more than 550 domain accounts for internal network use
  and external use by member firms. Bought and registered domains in over 130 countries.
  - Global Brand Management: Led global brand change across the Crowe Global network.
  Set strategy and oversaw creative development by outside design firm. Responsible for
  global brand change management across 700+ offices.

• January 2006 - September 2009
  Operations Manager
  Oversee.net
  

  Los Angeles, CA, USA

  Oversee.net was an innovative technology company that owned and operated a portfolio of
  consumer websites in finance, travel, and retail designed to help consumers discover, compare,
  and save.
  Operations Manager & Search Engine Marketing Expert

• January 2001 - August 2003
  Account Executive
  Paradigm
  

  Tokyo, Japan

  Account Executive for a full-service digital creative agency that featured a multinational,
  multilingual team, consisting of graphic designers, writers, strategists, UI/UX designers,
  programmers and project managers.

Education

• Aoyama Gakuin University
  M.A. Degree in International Politics and Economics
  

  1998 - 2000