Background

Young professional looking to contribute my strong background in business administration, human resources, and customer-facing roles to deliver exceptional member service in a dynamic, team-oriented environment. I aim to support organizational excellence by providing proactive, professional, and personalized service, while developing expertise in financial products and contributing to a high-performance team.

Job experience

• November 2023 - present
  Assistant Auditor
  LA Metro
  

  Los Angeles, CA, USA

  Conduct comprehensive contract, performance, and procedural audits, ensuring compliance with regulations and internal controls.
  Evaluate vendor accounting records and proposals, optimizing cost efficiency and accountability.
  Manage accounting processes, ensuring accuracy and adherence to financial protocols.
  Collaborate with management to implement audit recommendations for enhanced operational efficiency and financial integrity.
  

• July 2018 - November 2023
  Child Care Provider
  Private Residence
  

  Santa Clarita, CA, USA

  Managed and facilitated the daily care and development of three children, ranging from infant to adolescent, ensuring their safety, well-being, and developmental progress.
  Designed and implemented customized educational and recreational activities to stimulate cognitive and social development, fostering an environment conducive to learning and growth.
  Utilized interpersonal skills to build trusting relationships with both children and parents, resolving conflicts and addressing concerns promptly and effectively.
  

• February 2018 - June 2018
  Customer Service Professional
  H & R Block
  

  Castaic, CA, USA

  Interfaced directly with clients to manage appointment scheduling and facilitate tax planning sessions, ensuring personalized and efficient service delivery.
  Directed client inquiries and tax-related questions to appropriate tax professionals, demonstrating effective communication and customer service skills.
  Maintained strict confidentiality and organization of sensitive client documents and information, adhering to regulatory guidelines and privacy policies.
  

• November 2015 - January 2018
  Merchandise Execution Leader
  JCPenney
  

  Santa Clarita, CA, USA

  Managed daily workload and resources, adjusting staffing levels as needed to ensure efficient merchandising execution.
  Planned and executed projects to meet deadlines, demonstrating strong organizational and project management skills.
  Developed and enforced policies, procedures, and performance standards to optimize product placement and operational efficiency.
  Evaluated employee performance and conducted performance appraisals, contributing to staff development and engagement.
  Led initiatives to improve loss prevention measures and address operational challenges, ensuring adherence to company standards.
  

Education

• University of La Verne
  Masters in Business Administration
  

  2021 - 2022

  Concentration in Human Resources.
• University of La Verne
  Bachelor's Degree
  

  2018 - 2021

  In Business Administration.