• Manage multi-line telephone systems to schedule and confirm appointments, ensuring efficient client flow and
service.
• Generate Random Selections for random drug and alcohol testing for all Department of Transportation, Federal
Motor Carrier Safety Administration, United States Coast Guard, Federal Aviation Administration, Federal Transit
Administration, Pipeline and Hazardous Materials Safety Administration, and Non-Department of Transportation
agencies.
• Maintain confidentiality of client information in accordance with statutory guidelines.
• Assess and coordinate information pertaining to client test results and specimens collected for proper routing.
• Collaborate with internal and external teams to coordinate client accounts and requests.
• Utilize various systems, including DrugPak, Red Arrow, eScreen, Allscripts, Traq, Pearl, Excel, Word, Outlook,
Microsoft to facilitate client processes.
January 2016 - March 2021
Process Coordinator Team Legal Inc
Santa Clarita, CA, USA
• Coordinated contracts and service of process on behalf of the agency.
• Managed and prioritized various demands and appointments by coordinating schedules, appointments, and records
retrieval.
• Performed client care and relations, including coordinating client appointments, and evaluating client requests.
• Navigated fast paced environment by handling all client communications, including calls and emails.
• Utilized Microsoft Windows, Excel, Ten Keys to handle and process client documents.
• Maintained confidentiality according to industry standard, while handling all client files.
