Background

I have 7 years experience as a customer specialist at Best Buy. My 1st role after graduating college was a Data Miner at a dental implant company. I research and uploaded Dr.'s info into building the company's CRM. After being promoted to Data Miner level 2, I verified the very data I input along with developing a data analysis. My latest role was a Procurement Specialist at Pets Global Inc. I reported and was responsible for the company's inventory. I am always furthering my skillset while being a proactive team member.

Job experience

• January 2024 - February 2025
  Procurement Specialist
  Pets Global
  

  Santa Clarita, CA, USA

  Maintain live inventory reporting of products in transit throughout multiple states, documenting supply
  levels, and shipments within U.S. as well as imports.
  • Orchestrate email and phone communications within the organization.
  • Evaluate order entry department tasks for corrections as well as internal email interactions, ensuring
  orders and data entry are accurate.
  • Perform analysis of shipments, locations, expense reports using ERP/CRM software and supplies data to the
  company buyer.
  • Constant communication between the order entry and the warehouse/ logistics department teams.

• September 2022 - November 2023
  Data Miner I & II
  Paragon Implant
  

  Santa Clarita, CA, USA

  High data entry role using HubSpot cloud database & HubSpot data entry features with added customer
  research. Orchestrate company’s KPI ’s with establishing doctor contacts.
  • Professionally verifying/confirming contact info with created contacts as Data Miner role by phone calls.
  I.e. utilizing Nextiva & Go Cara internet phone calling and metric reporting.
  • Entry level data entry role to create the customer database for business via MS forms, MS excel,
  HubSpot and using Bing internet search engine.
  • Assisting Inside Sales Manager in better understanding information gathered about customers and their
  profiles
  • Conduct online research of dentists with verifying the latest known info and formatting that info into
  Microsoft forms data entry. Building office CRM with verified and clean data collected from online
  research.
  • Utilize official public/member American dental organization data to verify client contacts.
  • Utilize Google maps to geographically locate, search and verify client info along with using a shared
  Google worksheet to track client call progress with notes

• October 2011 - July 2019
  Customer Specialist
  Best Buy Retail
  

  Santa Clarita, CA, USA

  Process transactions and handle all aspects of the sales
  • Provide exceptional customer service for clients in combination of keeping track of store profitability.
  • Assist clients with basic IT troubleshooting with their technology issues along with providing bi-lingual
  customer service (Spanish).
  • Manage inventory by down stocking products as well as training, direct and supervise new employees.

Education

• Southern New Hampshire University
  Data Analytics
  

  2018 - 2022