Background

I am a motivated and hard-working professional with an extensive background in customer service. Over the years, I’ve developed strong interpersonal skills that allow me to effectively communicate with both internal teams and customers, creating a supportive and empathetic environment. I pride myself on being a resource for teammates, offering coaching and ensuring they fully understand policies and procedures.

Job experience

• April 2024 - September 2025
  Guest Relations - Australia
  Cunard Line
  

  Valencia, CA

  Experienced in high-volume guest relations with a strong focus on service recovery, complaint resolution, and personalized care. Skilled in handling sensitive concerns with professionalism and empathy, maintaining detailed records, and drafting clear, courteous correspondence. Collaborate cross-functionally with onboard and shoreside teams to ensure seamless service delivery. Adept at working under pressure, managing real-time escalations, and supporting guest satisfaction across diverse cultural backgrounds.

• January 2022 - April 2024
  Auto Liability Adjuster
  AAA Southern California
  

  Valencia, CA

  Take statements from insureds, claimants, and witnesses; obtain and review evidence, reports, and medical records; investigate losses and identify coverage issues; negotiate settlements with claimants and claimant’s attorneys; understand in-depth auto coverage for standard claims. Promote and appreciate memberships of all years.

• August 2017 - February 2020
  Business Development Specialist
  Valencia Acura
  

  Valencia, CA

  Developed procedures and processes for the Business Office and trained new hires, handled customer inquiries and recall notices; initiated outbound calls for Acura notifications, service reminders, and after service follow-ups. Trained in Accounts Receivable and Payables.

Education

• Brandman University
  BS in Social and Behavioral Sciences
  

  2017 - 2018

  Studied human behavior and social systems with an emphasis on understanding cultural diversity, family and community dynamics, and how social, psychological, and environmental factors shape individuals and groups both globally and locally.