Job experience

• October 2025 - present
  Shop Manager
  cn1rl_a1t_de1
  

  Santa Clarita, CA, USA

  Oversee daily business operations for a retail-to-ecommerce business, managing workflow across scheduling, inventory control, customer service, and order fulfillment.
  Coordinate vendor relationships, including product sourcing, purchasing, and ongoing communication to ensure consistent merchandise availability and quality.
  Manage inventory tracking systems to maintain accurate stock levels, support sales planning, and reduce discrepancies across physical and online channels.
  Handle customer service inquiries across in-person and digital platforms, ensuring timely resolution and a positive customer experience.
  Support operational reporting and business performance tracking, contributing to data-driven decisions for sales and inventory optimization.
  Assist in the transition from brick-and-mortar retail operations to a fully e-commerce model, helping streamline processes and adapt workflows for online business growth.
  Maintain organized administrative systems to support efficient day-to-day operations in a fast-paced retail environment.

• September 2023 - September 2025
  Reports Manager
  Energy Masters
  

  Woodland Hills, CA

  Led the Reporting Department, overseeing the preparation, review, and submission of California Title 24 and HERS compliance documentation for residential and commercial construction projects.
  Managed high-volume reporting operations while maintaining exceptional accuracy, organization, and adherence to strict regulatory requirements and project deadlines.
  Developed and implemented efficient workflows that improved report processing, document tracking, and overall departmental productivity.
  Served as the primary point of contact for energy consultants, contractors, builders, and internal teams, facilitating clear communication and timely resolution of compliance and documentation issues.
  Reviewed technical reports and project documentation to ensure completeness, accuracy, and compliance with California energy efficiency standards.
  Tracked project status across multiple accounts, proactively identifying and resolving issues to prevent delays and support successful project completion.
  Trained and supported team members on reporting procedures, compliance requirements, and quality control standards.
  Maintained detailed records, monitored project timelines, and provided administrative support to ensure smooth day-to-day department operations.

• May 2023 - February 2024
  Administrative Office
  KrimsonHaus
  

  Remote

  Managed product sourcing and vendor communications for residential and commercial interior design projects.
  Coordinated purchase orders, tracked order status, and ensured timely fulfillment of furnishings, materials, and décor items.
  Monitored deliveries and worked with vendors, freight companies, and clients to resolve shipping and scheduling issues.
  Tracked invoices, payments, and outstanding balances to maintain accurate project budgets and records.
  Maintained project documentation, spreadsheets, and procurement logs to support designers and project managers.
  Assisted with administrative operations including scheduling, client correspondence, data entry, and file management.
  Collaborated with design teams to ensure products, orders, and project timelines remained organized and on schedule.

• August 2020 - September 2023
  Administrator
  iPermit
  

  Westlake Village, CA, USA

  Served as a primary liaison for contractors, builders, energy consultants, and homeowners, providing timely support and guidance regarding California Title 24 and HERS compliance requirements.
  Managed the processing, submission, and maintenance of compliance documentation through CHEERS and related reporting platforms, ensuring accuracy and regulatory compliance.
  Reviewed project records, testing results, and supporting documentation for completeness, consistency, and adherence to California energy efficiency standards.
  Coordinated with multiple stakeholders to resolve documentation discrepancies, answer compliance-related inquiries, and facilitate successful project approvals.
  Maintained organized digital records and tracked project status across various stages of the compliance process, ensuring timely completion of deliverables.
  Assisted with high-volume administrative operations, balancing competing priorities while meeting strict deadlines and maintaining exceptional attention to detail.
  Provided professional customer service through phone and email communications, building strong relationships with clients and industry partners.
  Contributed to process efficiency by identifying and addressing reporting issues, helping ensure smooth workflow management and accurate project tracking.

• September 2015 - May 2020
  District Visual Merchandiser
  Bassett Furniture Industries
  

  Greater Los Angeles Area

  Led and executed visual merchandising strategies across multiple retail locations, ensuring brand consistency, elevated presentation standards, and optimized customer experience.
  Coordinated floor sets, product placement, and merchandising plans to maximize showroom appeal and drive customer engagement.
  Managed inventory organization and in-store visual alignment across districts to support operational efficiency and product visibility.
  Analyzed sales performance data to identify trends, inform merchandising decisions, and support daily operational planning and strategic product positioning.

• February 2012 - June 2015
  Property Manager
  Public Storage
  

  San Fernado Valley

  Managed day-to-day facility operations, ensuring smooth administrative, financial, and customer service functions within a high-traffic property management environment.
  Handled tenant accounts including payment processing, billing inquiries, account updates, and delinquency follow-ups while maintaining accuracy and confidentiality.
  Maintained detailed office records, lease documentation, and customer files in compliance with company policies and operational standards.
  Delivered consistent customer support by assisting tenants with rentals, move-ins/move-outs, account concerns, and service requests.
  Supported overall office efficiency by coordinating administrative tasks, organizing records, and ensuring timely completion of operational workflows.
  Contributed to a positive customer experience by resolving issues professionally and maintaining strong communication with tenants.
  Balanced multiple responsibilities in a fast-paced environment, requiring strong attention to detail, organization, and problem-solving skills.

• July 2008 - December 2011
  Assistant Manager
  Aeropostale
  

  Colorado Springs, CO, USA

  Assisted in managing daily retail store operations, including staffing, scheduling, inventory control, merchandising, and customer service.
  Supported store leadership in driving sales performance through effective floor management, product presentation, and customer engagement.
  Supervised and coached sales associates to ensure consistent service standards, operational efficiency, and achievement of store goals.
  Managed inventory processes including stock replenishment, organization, and loss prevention support to maintain accurate product availability.
  Contributed to a positive customer experience by resolving issues, supporting transactions, and ensuring smooth day-to-day store operations.
  Helped maintain operational compliance with company policies, procedures, and visual merchandising standards.
  Worked in a fast-paced retail environment requiring strong multitasking, communication, and problem-solving skills.

• June 2024 - June 2010
  ECM Pod Shop Technician
  Colorado Air National Guard
  

  Buckley AFB

  Performed maintenance, inspection, and troubleshooting of electronic countermeasure (ECM) pod systems supporting mission-critical aircraft operations.
  Conducted diagnostic testing and ensured equipment readiness in accordance with strict military technical standards and safety protocols.
  Maintained accurate maintenance records, logs, and technical documentation to support operational compliance and accountability.
  Collaborated with team members and supervisors in a high-security, mission-driven environment requiring precision, reliability, and attention to detail.
  Followed established procedures for handling sensitive equipment and classified systems while maintaining compliance with security requirements.
  Held Secret-level security clearance (inactive), demonstrating trustworthiness and ability to operate in secure environments.
  Supported overall mission readiness through timely and accurate completion of assigned maintenance tasks under strict deadlines.